SHIPPING & RETURNS
Made to order(s)
Please note that all available items are made to order.
Shipment processing time
After your order is made, order(s) are typically processed within 1-3 days.
Shipments can only be delivered within the United States and may experience some delay due to COVID-19. Due to a limited amount in our designs, pre-ordering may be an option.
Shipping rates and delivery estimates
We ship with UPS Standard Shipping. The processing turnaround time is 4-6 weeks as all designs are handmade and are available in limited quantities. From the time of shipment, the order takes between 2-8 business days. ALL ORDERS qualify for Free Standard Shipping.
*Disclaimer: Free Standard Shipping on all U.S. orders except for Hawaii, Alaska, Puerto Rico, and the U.S. territories. No international shipping offered. Please be aware that your order may experience some delays due to COVID-19.
Shipment confirmation and order tracking
After your product is made, order(s) are typically processed within 1-3 days. Customers will then receive a shipment confirmation email with a tracking number from UPS.
Customs, duties, and taxes
LINA DWEIK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
LINA DWEIK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
At the moment LINA DWEIK only offers free shipping anywhere in the United States. Unfortunately, we do not ship internationally, but we hope to make this a possibility in the future.
Return & Exchange Policy
LINA DWEIK does not offer returns, exchanges, or refunds. All of our luxury designs are final sale.
Your satisfaction is our number one priority, please let us know if you have any questions. Email support: bylinadweik@gmail.com.
All of our products are handmade and can vary in details and are features of the handmade process. Colors of garments may lose their colors upon washing or dry cleaning. Following the care instructions as provided might avoid loss of color or seepage of color into other garments. Care of the garments is the customer’s responsibility.